Retail and Catering Manager

Battersea Park Children's Zoo, Battersea Park London SW11 4NJ

Full Time -Permanent – 40 hours per week -weekends and Bank Holidays on rota.

Battersea Park Children's Zoo is a family run zoo based in the iconic surroundings of London's Battersea Park.

Job Role -

  • To improve and maintain the smooth efficient running of the retail shop and catering establishment at the Zoo and ensuring visitors to the have a positive experience.
  • Previous retail management experience essential to organise all aspects of our small gift shop and admissions and takeaway.
  • Maintaining high standards of cleanliness and hygiene.
  • Team management and motivation including good relations with all staff.
  • Instructing staff in order to promote excellent levels of customer service.
  • Ensuring the Zoo is reaching its sales potential.
  • Maintaining stock levels varying with the seasons.
  • Labour control.
  • Product research and maximising good discounts on products.
  • Promoting good relationships with suppliers.
  • Experience in epos systems.
  • Excellent customer service skills are essential to deal with our visitors and any arising complaints.
  • An ability to work under pressure during our busy times.
  • Awareness of all health and safety compliance requirements and ensuring the departments are compliant.
  • The ability to work as part of a small team co-ordinating with animal, education, and event staff.
  • Work with the HR Manager in recruiting retail & catering staff


Please send recent cv to Zoe at

Application forms will be emailed by return.