Retail and Catering Supervisor

Battersea Park Children's Zoo, Battersea Park London SW11 4NJ

Full Time -Permanent – 40 hours per week -weekends and Bank Holidays on rota.

Battersea Park Children's Zoo is a family run zoo based in the iconic surroundings of London's Battersea Park.

Job Role -

  • The primary role of this position is to ensure the café, retail shop and admissions at the zoo run efficiently and smoothly so our visitors have a happy experience throughout their visit.

You will need to have:-

  • Previous retail experience essential to organise all aspects of our small gift shop and admissions.
  • The personality and positive manner to be a role model for our junior and seasonal staff.
  • Maintaining and overseeing the cleanliness of the zoo’s facilities.
  • Rotating/displaying shop stock and re-ordering when required
  • Experience in “cashing up” and use of tills.
  • Excellent customer service skills are essential to deal with our visitors and any arising complaints.
  • An ability to work under pressure during our busy times.
  • Awareness of all health and safety compliance requirements.
  • The ability to work as part of a small team co-ordinating with animal, education, and event staff.
  • Some experience in food preparation and the importance/regulations of food safety.
  • An interest in running and overseeing the café, admissions, and gift shop in the absence of the Catering/Retail Manager
  • An ability to encourage and train junior staff to ensure compliance with relevant health and safety legislation.

Experience in a similar senior position is desirable.


Please send recent cv to Zoe at

Application forms will be emailed by return.