Terms & Conditions for Zookeeper Experiences, Animal Experiences, Family Farmyard Experiences and Adult Only VIP Zoo Tours at Battersea Park Children's Zoo
- All Zookeeper Experience, Animal Experience and Family Farmyard Experience participants under the age of 18 must be accompanied by an adult (free) throughout the whole experience.
- Only 1 accompanying free adult included in cost for participants under 18 years of age.
- Any additional guests (such as people who are not sharing the actual experience) are required to pay entry on the day.
- Full payment is required on booking a Zookeeper, Animal Experience, Family Farmyard Experience or Adult Only VIP Zoo Tour.
- Zookeeper Experiences, Animal Experiences, Family Farmyard Experiences and Adult Only VIP Zoo Tours include a full-day admission to the park for the participant(s) on the day of the activity.
- Annual Pass holders are entitled to 10% off Zookeeper Experiences, Animal Experiences, Family Farmyard Experiences and Adult Only VIP Zoo Tours - please call 020 7924 5826 to received this.
- Bookings for Zookeeper Experiences, Animal Experiences, Family Farmyard Experiences and VIP Adult Only Zoo Tours are available all year round.
- Late arrivals; Please contact us as soon as possible to notify us if you expect to be late to your experience. We will allow a 15-minute grace period if you arrive late to your experience slot. If you arrive more than 15 minutes late, your experience cannot be extended past the original time slot.
- In the rare event of unforeseen circumstances, we may be unable to guarantee that a pre-arranged experience or encounter will be available on the day of your visit. However, we’ll do our best to match the experience with your particular interests and to make it special.
- We cannot guarantee particular animals will feature in our experiences due to breeding seasons, time of the year, age of participant etc.
- If participants cancel a Zookeeper Experience, Animal Experience, Family Farmyard Experience or Adult Only VIP Zoo Tour, fewer than 5 working days prior to the visit, there is a 50% cancellation charge.
- Should we cancel your Zookeeper Experience, Animal Experience, Family Farmyard Experience or Adult Only VIP Zoo Tour fewer than 5 working days before the due date, you will be offered a full refund or the option to reschedule.
- Zookeeper Experiences, Animal Experiences, Family Farmyard Experiences and Adult Only VIP Zoo Tours must not be used as a raffle prize or similar.
- Participants must be in reasonably good health, physically fit and agile.
- Any health concerns should be discussed before booking.
- It is the participant’s responsibility to inform us of any medical conditions which may affect their safety during the experience day.
- It is the participant’s responsibility to ensure suitable clothing is worn in relation to the weather and activity.
- Please contact us to discuss any special requirements.
- Waiver of liability – Battersea Park Children’s Zoo does not accept liability for any person or body loss, injury or property damage from any action or cause whatsoever undertaken at the park. Participants and guests must abide by staff instructions. It is a condition of participation that guests observe all warning signs, do not venture over safety barriers and do not enter the Zoo’s off-limit areas, unless instructed and supervised by staff.
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