COVID-19 SAFETY MEASURES
We are following the latest government guidance on preventing the spread of COVID-19 and have introduced a number of measures at the zoo to ensure a safe and enjoyable day for all of our visitors.
WHAT TO EXPECT
Our zoo is home to over 100 animals and we are committed to providing a safe outdoor environment where our guests can enjoy the fresh air and reconnect with the natural world. To help us achieve this goal, please listen to our friendly team members, maintain social distancing, follow our signposted safety notices and most of all... have a great day at the zoo!
- NHS Track and Trace
NHS Track and Trace scanning points can be found at the zoo entrance. It is required that all visitors over the age of 16 use this service, so please ensure you have the NHS app downloaded on your smartphone or fill out the manual forms on entry.
- Face coverings
Face coverings are mandatory in ALL indoor areas in the zoo including the toilets, when exiting through the zoo shop and in our takeaway cafe. They are NOT mandatory when outdoors anywhere around the zoo.
- Cashless payments online and at the zoo gate
It is preferable for our members and visitors to book their tickets online prior to visiting the zoo to allow for 'contactless' entry. Where this is not possible we would prefer contactless payments for entry and within the zoo in order to reduce the amount of cash changing hands.
- Visitors can purchase tickets online and at the zoo gates on the day of their visit
We are not currently running a pre-booking or time-slot booking system. Tickets purchased online can be used on any day within 30 days of purchase.
Entry to the zoo is on a first come first served basis.
There is only ONE queue to enter the zoo, this includes: Online ticket holders, members and those purchasing tickets on the door. Whenever we reach capacity we operate on a 'one in one out' basis. Please be aware this may lead to longer waiting times to enter.
- Helping our visitors practice social distancing
Upon entering the zoo you will see a clear one-way system has been designed to guide you around the zoo. We ask everyone to follow the Government's latest social distancing guidelines and maintain a safe 2-metre distance from one another.
- Hand washing stations around the zoo
At frequent stops around the zoo, we have hand washing facilities and have added hand sanitiser dispensers which will make it easy for our visitors to regularly clean their hands.
- Keeper talks are currently suspended
To avoid large crowds from forming we have suspended our daily schedule of keeper talks. However, we are pleased to introduce our new virtual keeper talks to the zoo, these will be available to our visitors through smartphone QR code technology and will be easily located at many of our exhibits. But don't worry, our friendly keepers are always on hand to chat and answer your questions around the zoo.
- Takeaway cafe